4 links
Bug Hunt: DevTrack vs. ClearQuest
sdmagazine.com
Lowdown on two tools that track and measure the entire life of a development project. (Software Development Magazine)
Managing E-Business Changes
adtmag.com
Five-step process on defect tracking and change management.(Application Development Trends)
Tracking Bugs on the Web
sdmagazine.com
A mushrooming bug population must be managed before it can be crushed. (Software Development Magazine)